Canadian telecom giant Rogers Communications says it has restored connectivity to the “vast majority” of customers following It suffered a severe outage that caused its internet, mobile and home telephone services to go downFriday In Twitter Update on Saturday morning, Rogers explained that some customers “may experience a delay in regaining full service” as it works to get everyone back online.
The outage started Friday morning at 5 AM ET and lasted throughout the day and into the evening. The internet disruption tracker was available at the time of the outage. NetBlocks are now available that it brought down about a quarter of Canada’s connectivity.
We have restored service to the majority of our customers following our previous updates. Our technical teams are working hard for remaining customers to be back online as soon as possible. pic.twitter.com/IobL7Dze6i
— RogersHelps (@RogersHelps) July 9, 2022
According to CBCRogers serves nearly 3 million customers with cable and internet and has approximately 9 million mobile subscribers. In addition to affecting customers of Rogers’ mobile subsidiaries, Fido and Chatr, it also unplugged a range of essential services throughout the country, interfering With 911 calls, Debit card transactionsATMs and government agencies, Canada’s passport officesAnd Revenue Agency.
A chart NetBlocks shares thisThis shows real-time data on internet traffic in Canada. It indicates that Rogers restored connectivity at around 12:01 ET Saturday morning. Cloudflare provides Internet traffic dataThe same pattern was observed at, which is a company that specializes both in content delivery, DDoS mitigation, where internet traffic picks up at night and rises to near normal levels.
ℹ️ Update: Metrics show internet service is being gradually restored in #CanadaAn outage at Rogers caused the loss of 25% of the country’s observable connectivity.
Questions have been raised about the centralization and management of critical infrastructure after the incident that left many in pain. pic.twitter.com/rJMT25e4mX
— NetBlocks (@netblocks) July 9, 2022
Interac is one of the banks networks that was affected by the outage. a statement that it provides servicesThey are again available. This company provides a wide range of services including ATMs and debit cards as well as electronic fund transfers across Canada. Interac announced recently that it has processed over 1 billion transactions. Interac says it plans on “adding a supplier” to strengthen its “existing network redundancy” to help prevent its services from going offline in case of another outage.
Rogers hasn’t yet provided a reason for the outage, but CBC reports that Canada’s Communications Security Establishment says there’s “no indication” of a cyberattack. Experts from Cloudflare also said that the outage was likely caused by “an internal error, not a cyber attack.” They speculate that it may have been due to an issue with Border Gateway Protocol (BGP).A system to control the flow of traffic over the internet. BGP Also, he played a partAn article outage that brought down Facebook’s services last year.
“Once again, we sincerely apologize for the disruption this has caused our customers and we will be proactively crediting all customers,” Rogers said. “You do not need to contact us for the credit as it will be automatically applied to your account.”
