Rogers restores service for ‘vast majority’ of customers after massive outage


Share post:

Canadian telecom giant Rogers Communications says it has restored connectivity to the “vast majority” of customers following It suffered a severe outage that caused its internet, mobile and home telephone services to go downFriday In Twitter Update on Saturday morning, Rogers explained that some customers “may experience a delay in regaining full service” as it works to get everyone back online.

The outage started Friday morning at 5 AM ET and lasted throughout the day and into the evening. The internet disruption tracker was available at the time of the outage. NetBlocks are now available that it brought down about a quarter of Canada’s connectivity.

According to CBCRogers serves nearly 3 million customers with cable and internet and has approximately 9 million mobile subscribers. In addition to affecting customers of Rogers’ mobile subsidiaries, Fido and Chatr, it also unplugged a range of essential services throughout the country, interfering With 911 calls, Debit card transactionsATMs and government agencies, Canada’s passport officesAnd Revenue Agency.

A chart NetBlocks shares thisThis shows real-time data on internet traffic in Canada. It indicates that Rogers restored connectivity at around 12:01 ET Saturday morning. Cloudflare provides Internet traffic dataThe same pattern was observed at, which is a company that specializes both in content delivery, DDoS mitigation, where internet traffic picks up at night and rises to near normal levels.

Interac is one of the banks networks that was affected by the outage. a statement that it provides servicesThey are again available. This company provides a wide range of services including ATMs and debit cards as well as electronic fund transfers across Canada. Interac announced recently that it has processed over 1 billion transactions. Interac says it plans on “adding a supplier” to strengthen its “existing network redundancy” to help prevent its services from going offline in case of another outage.

Rogers hasn’t yet provided a reason for the outage, but CBC reports that Canada’s Communications Security Establishment says there’s “no indication” of a cyberattack. Experts from Cloudflare also said that the outage was likely caused by “an internal error, not a cyber attack.” They speculate that it may have been due to an issue with Border Gateway Protocol (BGP).A system to control the flow of traffic over the internet. BGP Also, he played a partAn article outage that brought down Facebook’s services last year.

Cloudflare data shows that internet traffic is slowly returning to its normal levels.
Image: Cloudflare

“Once again, we sincerely apologize for the disruption this has caused our customers and we will be proactively crediting all customers,” Rogers said. “You do not need to contact us for the credit as it will be automatically applied to your account.”


Please enter your comment!
Please enter your name here


Related articles

The Benefits of a Creative Subscription with Envato Elements

If you’re looking to find and use royalty-free images and other creative resources, it can be tough to...

Get an Additional ₹100 Cashback When You Pay with Domino’s Digital Wallet Partners

How does ₹100 cashback sound? Find out more about the additional cashback you can get when you pay...

Get Unlimited Access to DataCamp’s Library of Online Courses

DataCamp subscriptions enable access to over 300 courses, as well as projects, assessments, and additional content. Whether you're...

Why You Should Buy from DaMENSCH: The Best in Quality, Service, and Value

Buying products online can be dangerous; you never know if you’re getting an authentic product, or one that’s...