Rogers Canada’s outage is affecting all users of phone, internet and cell phones across Canada


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Rogers Communications, a Canadian telecom, is currently experiencing major outages that affect landline phones, mobile connections and internet connectivity throughout Canada. The outage began in the early hours of this morning.

Downdetector listed thousands of reports for the issues as people started to get up around 5AM ET and couldn’t get online.

Rogers addressed the issue for the first time. TweetJust before 9 AM ET, the official support account was closed and it then went silent for several hours. A statement was made to The VergeAnd Tweet at around 11:30AM ET, Rogers said, “We are currently experiencing an outage across our wireline and wireless networks and our technical teams are working hard to restore services as quickly as possible. Rogers would like to apologize on behalf of its customers. We will continue to keep them updated as more information becomes available, including when service will be back up. Thank you for your patience as we work to resolve this issue.”

Cloudflare Radar graph displaying the traffic change from Rogers to and fro dropping to zero in the early hours of this morning
Image by Cloudflare

Cloudflare RadarIt shows communication between the load-sharing network in Canada and Rogers in Canada. This is a typical nightly pattern, but it drops to zero around 3:00 – 4:00 AM ET. Since then, it has been registering a flat line. At that same time, there was a massive spike in BGP announcements for the network that indicate changes in routing, but it’s unknown if those were a trigger for the incident or happened as a result of the network going offline.

The outage has Also, Interac can be disconnectedThis is the Canadian network banks use to disable ATMs, debit cards and eTransfer services. Recently re-evaluatedOne year, more than 1 billion transactions.

Passport officesAnd Canada’s tax-collecting Revenue AgencyThese are just a few of the services that are currently unavailable due to the outage. The agencies also advised users that the outage will cut off multifactor authentication codes via voice or text message. This could result in people being unable to log back in.

NetBlocks, an Internet network disruption tracker Real-time, shared data showing Canada’s national connectivity has dropped to just 75 percent of its normal levels.

A report from CBC NewsFido, a Rogers subsidiary, is also experiencing problems. According to the article, problems have caused card payment processing delays and ATMs in Canada. Another offline CBC radio station is located in Kitchener (Ontario). Some telephone services for Ottawa’s transit agency have been knocked out. Photos from TorontoShow people jammed into coffee shops and heading to the library for Wi-Fi access when all other options are closed.

TekSavvy customer support Customers were told the outage extends to “Ontario, Quebec and the Eastern Provinces,” with no ETA for resolution, while the CBCThunder Bay operator Tbaytel reports that Rogers’ outage is now nationwide.

Toronto police took to Twitter early in the morning in response to people experiencing problems calling 911. “The Rogers Network is experiencing some technical difficulties,” said the Toronto Police Operations Twitter account. “We are working to resolve these issues.” In a Follow-up tweet, the police confirmed their 911 center is operational and advised anyone who has to call to stay on the line if they connect and to retry calls if they don’t.

Updated July 8th at 9:52 AM ETInformation from the Added Bank of Montreal

Updated July 8th at 11:20 AM ETCloudflare Radar, TekSavvy and Tbaytel provide additional information about the ongoing outage.

Update July 8, 2011, 11:33 ETRogers added statement

Updated July 8, 2012, 12:40 PM ETNetBlocks latest update.

Updated July 8th at 1:31 PM ETAdditional information on Interac banking network and passport as well as tax services outage thanks to mbarriault.


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