Quality Promise – Get the best quality product at B&Q


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For your project, you can trust B&Q to deliver the quality you need, so you can have peace of mind and enjoy doing what you love – such as decorating your home or building something new. It’s easy to get started on your project with our wide range of products that are backed by our quality promise, which means we’ll repair or replace any product that isn’t right for up to three years after purchase. So what are you waiting for? Get the job done with B&Q, and enjoy the satisfaction of using the best materials from start to finish!

We’re committed to offering high quality products
Buying a new product is an investment in your future. That’s why we’ve made it our mission to only sell products that live up to our Quality Promise.
Everything we sell is designed and manufactured with you, our customer, in mind. So no matter what you’re looking for, you can be confident that it will last and perform to a high standard.
We’re committed to providing you with great advice and support too. If you need help or advice before making a purchase, just ask one of our staff members and they’ll be happy to help. And if there are any problems with your order once it arrives, we’ll do everything we can to resolve them quickly for you.

Our products are backed by a minimum 1 year guarantee
We’re always on the lookout for ways to make our products better. That’s why we’re proud to offer a minimum 1 year guarantee on all of our products, no matter how big or small. In fact, many of them come with a 10 year warranty. This means if you find any faults in your purchase within that time-frame, you can get your money back or replace it free of charge. It also covers accidental damage like spills and stains. Just keep your receipt and follow our simple returns process to claim compensation for your faulty goods. The beauty of this is that it gives you complete peace of mind when you buy from us; there’s absolutely nothing to lose!

If you’re not happy with a product, we’ll refund or replace it
We’ll refund or replace it. If you’re not happy with a product, we’ll refund or replace it. We won’t sell anything that doesn’t meet our high standards:
It’s your guarantee from us. We won’t sell anything that doesn’t meet our high standards. It’s your guarantee from us.

Our products are constantly evolving
We are committed to delivering high-quality products that help make your life easier and more enjoyable. That’s why we work hard to create innovative solutions, constantly evolving our product range. We offer everything from power tools to kitchens, bathrooms and garden furniture, so you can find whatever you need in one place.
But it’s not just about what we sell: from how our stores look and feel to the way we serve customers, everything is designed with you in mind. And if for any reason you aren’t happy with what you buy from us then we want to know about it as soon as possible so that we can put things right – because customer service is of paramount importance to us.

We have a wide range of products to suit any budget
B&Q has a wide range of products to suit any budget and we promise you’ll get the best quality. From affordable power tools to high-end furniture, we’ve got everything you need for your home and garden needs. With over 180 stores across the UK, there’s bound to be one near you! Check out our website to find your nearest store.


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